Your Orders and Registrations/Tickets Archives - Events.com https://events.com/faq/category/your-orders-and-registrations-tickets/ Online Event Registration Software Fri, 13 Aug 2021 14:12:47 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 203397776 How do I create a digital event page? https://events.com/faq/article/how-do-i-create-a-digital-event-page/ https://events.com/faq/article/how-do-i-create-a-digital-event-page/#respond Wed, 10 Jun 2020 14:27:54 +0000 https://events.com/?post_type=ufaq&p=27373 Virtual content has become extremely important and often includes some additional info or links to share after someone has completed their order. We’ve recently added a secure way to share this with your attendees through the new Digital Event Page. This page gives you the space to add in some details and share some links […]

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]]> https://events.com/faq/article/how-do-i-create-a-digital-event-page/feed/ 0 27373 How do I refund in my Stripe account? https://events.com/faq/article/how-do-i-refund-in-my-stripe-account/ https://events.com/faq/article/how-do-i-refund-in-my-stripe-account/#respond Fri, 01 May 2020 20:41:32 +0000 https://events.com/?post_type=ufaq&p=27269 There are a couple different reasons you may want to refund from your own account instead of the admin portal in Events.com. Perhaps your funds have been fully deposited, or you want to make sure you’re including fees. Whatever the reason, you can process the refund with these easy steps! 1. Log into your Stripe […]

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]]> https://events.com/faq/article/how-do-i-refund-in-my-stripe-account/feed/ 0 27269 How do I add notes when I refund an order? https://events.com/faq/article/how-do-i-add-notes-when-i-refund-an-order/ https://events.com/faq/article/how-do-i-add-notes-when-i-refund-an-order/#respond Thu, 06 Feb 2020 20:45:30 +0000 https://events.com/?post_type=ufaq&p=26975 If a refund has been approved, you can keep your team in the loop by leaving a quick note on the order with these steps: 1. Log In to your Events.com account. 2. Select the event in which you wish to manage attendees and click on PEOPLE on the left hand side tool column and select Buyers. 3. […]

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]]> https://events.com/faq/article/how-do-i-add-notes-when-i-refund-an-order/feed/ 0 26975 What is Attendee Protection? https://events.com/faq/article/what-is-attendee-protection/ https://events.com/faq/article/what-is-attendee-protection/#respond Tue, 14 Jan 2020 21:52:59 +0000 https://events.com/?post_type=ufaq&p=26966 Attendee Protection offers attendees’ protection for some of the common personal reasons out of an individual’s control, that people have for cancelling their event attendance. If an attendee makes a successful claim, FanShield will issue a refund for the amount protected. We know that this can be helpful for an organizer, as you aren’t always […]

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]]> https://events.com/faq/article/what-is-attendee-protection/feed/ 0 26966 How can I resend confirmation emails to all attendees? https://events.com/faq/article/how-can-i-resend-confirmation-emails-to-all-attendees/ https://events.com/faq/article/how-can-i-resend-confirmation-emails-to-all-attendees/#respond Tue, 04 Dec 2018 19:58:51 +0000 https://eventscom.wpengine.com/?post_type=ufaq&p=22504 Want to remind all of your attendees about your event or to send them some new information? No problem! We offer a one time resend of confirmation emails to all your attendees. The subject line will be: Just a reminder… 1. Log in to your Events.com account, and select your event. 2. Click on EVENT DETAILS and go to Custom […]

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]]> https://events.com/faq/article/how-can-i-resend-confirmation-emails-to-all-attendees/feed/ 0 22504 How do I assign attendee numbers (i.e. Bib Number, ID, etc.) to all of my attendees? https://events.com/faq/article/how-do-i-assign-attendee-numbers/ https://events.com/faq/article/how-do-i-assign-attendee-numbers/#respond Tue, 04 Dec 2018 19:58:27 +0000 https://eventscom.wpengine.com/?post_type=ufaq&p=22503 As an Event Organizer, you may need to assign identification numbers to your attendees such as bib or badge numbers, and Events.com has a bulk upload tool that makes this process quick and easy! 1. Log In to your Events.com account. 2. As an organizer your first screen will be your organization data. You can select […]

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]]> https://events.com/faq/article/how-do-i-assign-attendee-numbers/feed/ 0 22503 How do I cancel an attendee’s order? https://events.com/faq/article/how-do-i-cancel-an-attendees-order/ https://events.com/faq/article/how-do-i-cancel-an-attendees-order/#respond Tue, 04 Dec 2018 19:58:02 +0000 https://eventscom.wpengine.com/?post_type=ufaq&p=22502 As an event organizer, sometimes you need to cancel an attendee’s order. With Events.com you have the option to cancel the attendee’s order in just a few easy steps. See how to do it below! 1. Log In to your Events.com account. 2. As an organizer, your first screen will be your organization data. Select an […]

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]]> https://events.com/faq/article/how-do-i-cancel-an-attendees-order/feed/ 0 22502 How do I change a buyer’s email address? https://events.com/faq/article/how-do-i-change-a-buyers-email-address/ https://events.com/faq/article/how-do-i-change-a-buyers-email-address/#respond Tue, 04 Dec 2018 19:57:32 +0000 https://eventscom.wpengine.com/?post_type=ufaq&p=22501 Changing a buyer’s email address is very easy to do with Events.com. Follow the steps below to find out how to do it! 1. Log in to your Events.com account and go to your event. 2. Once in your event, click on PEOPLE in the left navigation tool bar and select Buyers.   3. In the search bar, enter the […]

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]]> https://events.com/faq/article/how-do-i-change-a-buyers-email-address/feed/ 0 22501 How do I see my attendee’s upgrade/downgrade including optional event insurance? https://events.com/faq/article/how-do-i-see-my-attendees-upgrade-downgrade-including-optional-event-insurance/ https://events.com/faq/article/how-do-i-see-my-attendees-upgrade-downgrade-including-optional-event-insurance/#respond Tue, 04 Dec 2018 19:57:11 +0000 https://eventscom.wpengine.com/?post_type=ufaq&p=22500 There are many reasons that an attendee may change their Registration/Ticket type. If you have allowed them to manage their changes themselves there may be times you want to review their order. With the following steps you can review the changes to their registration/ticket type as well as their optional event insurance. If you aren’t […]

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